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Frequently Asked Questions (FAQ)

Who Are The Rosemary Company?

The Rosemary Company is our way of bringing you happier, healthier hair using one of the most praised herbs since the ancient times, Rosemary Oil!

All of our products are produced using only natural ingredients, with no parabens, silicones, or any other nasty preservatives.

Join thousands of others and add Rosemary Oil to your self care collection. We promise your hair will love it!

What Makes You Different From Your Competitors?

Simply put, it's the quality and level of service we hold ourselves to!

Working to produce our current range of products, we were able to specify the exact materials, production processes, and ultimately control the end product to allow us to supply you with the most natural yet effective Rosemary Hair Oil.

Where Are Your Products Produced?

All of our products are produced in our facility in Birmingham in the UK.

We’re proud to be able to say we are and always will be a producer of all natural hair oils, no matter how big we get!

What Payment Methods Do You Accept?

We accept all major credit cards (Visa, Mastercard, AMEX) as well as payment via Apple Pay and Google Pay.

How Long Until I Receive My Order?

We ship all orders via a 48 Hour Delivery service so you can expect to receive your order within 3 working days if placed before 14:00 GMT.

For more information please see our Delivery and Returns page.

What Is Your Returns Policy?

We accept returns on all orders for a period of 60 days from the date of delivery. You’ll need to ensure the items are unused and packed as securely as possible to ensure they don’t come loose during delivery to us.

If in the unfortunate event you receive a defective item within your order please contact us via the form on this page or via email at sales@therosemarycompany.com with your order number, description, and pictures of the defect and we’ll get back to you within 24 hours.

For more information please see our Delivery and Returns page.

I'm Having Trouble Ordering, Can You Help?

If you have any issues placing an order get in touch via the contact form on this page, via email at info@therosemarycompany.com or via Facebook/Instagram and we’ll help resolve any problems.

Do You Offer a Guarantee?

Not happy with your order for any reason? Not to worry because we offer an industry leading no questions asked 60 day money back guarantee. Click here and read more.

My Question Isn't Answered Here, Can You Help?

Of course! Please get in touch via the form on this page, via email at info@therosemarycompany.com or via Facebook/Instagram and we’ll do our best to answer any queries/concerns you may have.

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