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Delivery & Returns
Delivery
Order before 4pm, any day of the week including weekends, and your parcel leaves our UK warehouse the same day. Orders placed after 4pm go out the next day. And delivery is free on everything when you spend over £35.
Returns and Refunds
Everything we sell is covered by our 180 day money-back guarantee. If it's not for you in the first 30 days, or you use it properly for six months and can't see a difference, you get your money back. The full details are on our Guarantee page.
Changed your mind? (Unopened items)
You have 30 days from delivery to return unopened, unused items. Email info@therosemarycompany.com with your order number and we'll send you the returns address. Once the items reach us, we'll refund you in full to your original payment method. Return postage is covered by you, and we recommend a tracked service.
Tried it and it's not for you? (Opened items)
No need to post anything back. Email us within 30 days of delivery with your order number and we'll refund you in full, even with the bottle half empty. The bottle goes in the bin, not back in the post.
Used it for six months without seeing a difference?
That's what our results promise is for. If you've used your routine consistently for six months and can't see a visible change, you can claim a full refund once your six months is up. No progress photos, no returns, just a two-minute form.
Two things to know. Your order history needs to show enough product for six months of use (as a guide, two full-size bottles, or a bundle plus a top-up), and you have 30 days after your six months to make your claim. It covers every product in our range and every bundle; standalone accessories are covered by the first-30-days guarantee instead. You can read the full results promise here. Need to make a claim? Fill in the form here.
Damaged or faulty items
If anything arrives damaged, faulty, or isn't what you ordered, that's on us. Email info@therosemarycompany.com with your order number and a photo and we'll send a replacement or refund you in full, including any postage you paid. You'll never be asked to pay to return our mistake.
Refund timing
Refunds are processed promptly once agreed and typically appear back on your original payment method within 3 to 5 working days, depending on your bank.
Questions?
We're a small family business, not a call centre. Email info@therosemarycompany.com and a real person will reply, usually within one working day, Monday to Friday.
None of the above affects your statutory rights.