Delivery & Returns
***Guaranteed Christmas Delivery***
The cut-off for guaranteed Christmas delivery is as below:
UK - 20th December 2024
Europe - 17th December 2024
Rest of the World - 6th December 2024
Delivery
We know how important it is for you to get your order as quickly and conveniently as possible and that’s why firstly we ship all orders within 24 hours of them being placed and secondly why we offer free delivery on ALL items on our website when you spend over £25.
Standard Delivery (UK) – £1.99 (Free over £25)
Express Delivery (UK) – £3.99
Standard Delivery (Europe & US) – £4.99
Express Delivery (Europe & US) – £9.99
Returns and Exchanges
We accept returns on all orders within 60 days of receipt. Should you need to return any item(s) please contact us at sales@therosemarycompany.com.
In order to return any item(s) you must meet the following conditions:
1. The return must be sent back within 60 days of the delivery date.
2. The item(s) must be in its original, unused condition.
If we receive a return and the above conditions are not met we reserve the right to:
1. Offer a partial refund.
2. Charge a fee to cover the cost to return the item(s) to you.
When returning any item(s) please ensure they are securely packed to avoid loss/damage during logistics which can be common with fragile items such as glass bottles.
We endeavour to process all refunds within 48 hours of receiving the item(s).
Note; we are unable to refund any return postage costs.