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Frequently Asked Questions (FAQ)
The Rosemary Company is our way of bringing you happier, healthier hair using one of the most praised herbs since the ancient times, Rosemary Oil!
All of our products are produced using only natural ingredients, with no parabens, silicones, or any other nasty preservatives.
Join 18,000+ others and add Rosemary Oil to your hair care collection. We promise your hair will love it!
Simply put, it's the quality and level of service we hold ourselves to!
Working to produce our current range of products, we were able to specify the exact materials, production processes, and ultimately control the end product to allow us to supply you with the most natural yet effective Rosemary Hair Oil.
All of our products are produced in our facility in Birmingham in the UK.
We’re proud to be able to say we are and always will be a producer of all natural hair oils, no matter how big we get!
We accept all major credit cards (Visa, Mastercard, AMEX) as well as payment via Apple Pay and Google Pay.
We ship all orders via a 48 Hour Delivery service so you can expect to receive your order within 3 working days if placed before 4pm UK time.
For more information please see our Delivery and Returns page.
Changed your mind? You have 30 days from delivery to return unopened items for a full refund, and opened bottles are covered too. See our 180 day money-back guarantee for how it all works.
If in the unfortunate event you receive a defective item within your order please contact us via the form on this page or via email at info@therosemarycompany.com with your order number, description, and pictures of the defect and we’ll get back to you, usually within 1 working day.
For more information please see our Delivery and Returns page.
If you have any issues placing an order get in touch via the contact form on this page, via email at info@therosemarycompany.com or via Facebook/Instagram and we’ll help resolve any problems.
Yes. Our 180-day money-back guarantee gives you time to try your Rosemary routine. If it is not for you in the first 30 days, we will refund you in full, even if you have opened or used the product.
If you use your routine consistently for six months and cannot see a visible difference in how your hair looks and feels, you can request a refund under our results promise. Eligibility and claim deadlines apply. Standalone accessories are covered by the 30-day guarantee.
Read how our guarantee works for the full details and how to claim.
Of course! Please get in touch via the form on this page, via email at info@therosemarycompany.com or via Facebook/Instagram and we’ll do our best to answer any queries/concerns you may have.